Comprehensive quality management, contrary to what is often believed, is not exclusive to large companies. For SMEs it presents a challenge mainly because it requires developing a process-focused perspective that allows analyzing the risks arising from poor quality that impact difficulties in achieving the desired results.
Understanding quality as a daily task of continuous and cumulative improvement provides the keys to successfully designing and implementing the most suitable model for the company.
Implementing adequate tools and specific tools for quality management helps to improve aspects such as operating costs, the productivity of your resources and the satisfaction of your customers.
“Don’t look for postponed perfection, do it now.” William Lloyd Garrison