Daniela Diestre

Unlike what might be believed, SMEs have a large amount of data on their operations and processes; what often happens is that they can be scattered or not systematized; and data outside of a context does not contribute at all. The optimal reporting system, far from being an ideal or aspirational one that often fails […]

Comprehensive quality management, contrary to what is often believed, is not exclusive to large companies. For SMEs it presents a challenge mainly because it requires developing a process-focused perspective that allows analyzing the risks arising from poor quality that impact difficulties in achieving the desired results. Understanding quality as a daily task of continuous and